Ecocash shutdown exactly why Zimbabwe needs cryptocurrency

On Monday 30th September 2019 Zimbabweans woke up to the news that the popular mobile money service Ecocash had effectively been shut down. This followed a hastily crafted statutory instrument which gave effect to a directive by the central bank to stop cash deposits or withdrawals from mobile wallets.

Mobile money users could now neither cash in nor cash out while the thousands of independent Ecocash agents were effectively put out of business at the stroke of pen.

It took just two days for the country’s central bank, the Reserve Bank of Zimbabwe to perform an about turn. Normal Ecocash services were restored, albeit with more restrictions than before.

It turns out that the seemingly clueless central bank top hierarchy is unable to provide a lasting solution to the long running cash shortages. Instead, the central bank is now focusing on blaming imaginary enemies for every problem that besets the country’s financial system while ignoring its own misdeeds.

Rogue Ecocash agents?

In the Ecocash case, the RBZ management believes money launderers and those engaged in the illegal foreign exchange trading are using this mobile money platform to facilitate their operations. RBZ also believes these bad actors to be behind the spectacular collapse of the local currency in the month of September.

Consequently, the central bank thought by shutting down 50 000 Ecocash agents it would take the fight to illegal currency traders. Taking such a bold move would help financial authorities to rein in on runaway inflation as well as to stabilize the local currency while suffocating informal currency markets.

However, a court challenge to the directive as well as the disruption to business activity caused by the order exposed the central bank. Matters were not helped by rumour suggesting that Econet Wireless is contemplating shutting down the service completely as retaliation. Perhaps this might be what forced the central bank to rescind its decision.

To give perspective, in Zimbabwe, mobile money is primarily used for micro payments and Ecocash—a division of the country’s largest MNO Econet Wireless –enjoys a near total control of this niche market. A total shutdown of this service will result in chaos in currency markets and the greater economy.

Central point of failure

Currency traders—which government is blaming for sabotaging the currency—primarily use the Ecocash platform as well as conventional banking platforms to facilitate currency exchanges. From the central bank’s perspective, attacking this one central point— the Ecocash platform—would garner the best result in this fight against currency traders. However, the one sided central bank decision ignores the concerns or potential effects on other stakeholders.

Since launch in 2011, the Ecocash service has been hailed locally and abroad for being an ingenious solution to the country’s long running cash shortages. In fact, Ecocash has been particularly effective in availing financial services to the unbanked and the under banked than regular financial institutions.

Yet somehow the storyline changed a few months ago as the biting cash shortages led to some Ecocash agents allegedly demanding premiums as high as 60% for clients that wished to cash out or withdraw money. According to the RBZ, the withdrawn cash is then used to buy foreign currency on the parallel market.

Extortionate premiums

The high premium charged by Ecocash agents meant clients looking for cash had to be prepared to part with nearly half of their funds as the transaction fee!  For example, a client that wants to withdraw ZWL $1000 from their mobile wallet has to cash out/withdraw ZWL $1500. The difference between the actual amount being sought (ZWL $1000) and the amount deducted (ZWL $1500) is the premium charged by the agent.

The extortionate premiums charged —which are also a reflection of the worsening cash shortages—naturally led to an outcry as users felt robbed of their hard earned money. Somehow it is this platform (Ecocash) which has become villain and authorities who too eager to ingratiate themselves with the public, seized on this misdirected public anger by censoring Ecocash. But how did this situation get out of hand and who really must take the fall?

To illustrate, we briefly explain the southern African country’s unique currency problems and how these have contributed to the crisis that now subsists.

Since late 2016, Zimbabweans have become accustomed to three kinds of money, the US dollar, electronic money which encompasses mobile money and bond notes. The latter two are the local currency.

Central bank versus markets

For a long time the central bank stubbornly insisted that all these forms of money were equal. This policy only changed in February 2019, when the ZWL currency was allowed to depreciate against major global currencies. Since then the currency has been tumbling and at the time of writing the ZWL trades at about 15 to one US dollar on the official interbank market although the rate is weaker on the so-called black market.

The interbank rate only reflects trades that occur under the watchful one of the RBZ. Trades on the black market on the other hand are largely conducted via the Ecocash or banking platforms where the RBZ has limited influence.

In contrast to the RBZ position, markets had long understood that there was no parity between the different forms of money and this had been reflected in the multi-tier pricing system that remains in place to this day. A single product can have three or four prices depending on the form of money used to pay.

The USD is perceived to be the strongest and holders of this currency pay the lowest prices. Additionally many businesses index their products to this currency.

Regulations that outlawed multi-tier pricing and USD indexing have since been promulgated but this has not helped, businesses continue to make reference to the USD when setting prices.

Electronic ZWL dollar inferior to physical ZWL dollar

Next to be perceived as a strong form of money is the so called bond note or the ZWL cash. It should interest the reader to know that even prior to the belated no parity admission by the central bank back in February, prices quoted in ZWL were higher than those quoted in USD. For nearly four years, ordinary Zimbabweans understood this and went along with this set up. The RBZ admission was academic, it did not change anything.

Ecocash and RTGS balances are at the tail of this spectrum, they are perceived to be weakest forms money/currency in Zimbabwe. Consequently prices that are quoted for items sold via Ecocash or bank transfer are much higher than when they are paid for in ZWL cash.

This probably happens because just like the USD, the ZWL cash is generally in short supply when compared with electronic balances held at banks and Ecocash. As official accounts show, the electronic balances seem to be growing all the time.

Sadly the law of supply and demand will still apply regardless of central bank threats or sanctions. When there is too much money chasing a few goods prices will rise and a currency will lose value. Therefore as RTGS balances grow their value in real terms goes down.

In the case of USD and ZWL, the central bank eventually relented and now it agrees that the latter is inferior. Yet somehow the central bank still refuses to accept the fact that electronic ZWL balances are inferior to ZWL hard cash, which is in short supply. This reality has subsisted for more than four years and this state of affairs also helps to explain why Zimbabwe has multiple exchange rates. But what prompted a return of this economic malaise last seen in 2008?

Well, it seems things started going south once the local currency was brought back into circulation after an eight hiatus.

Premature return of Zimdollar

While the ongoing blame game has reached fever pitch, it is the RBZ that should take the fall for the currency mess because by prematurely bringing back the local currency, it created a favorable environment for the money launderers and speculators that now it blames for manipulating currency markets.

Zimbabwe dollarized in 2009 because its local currency had become worthless and confidence in the central bank had disappeared among many reasons.

However, it should be noted that dollarization came at a great cost, it curtailed the central bank’s ability to influence economic activity. Indeed between 2009 and 2013, the RBZ was a mere spectator in the economy while corrupt politicians could not use it as a vehicle to enrich themselves. Everything seemed to flourish until when the local currency was brought back into the equation.

Now as the local currency looks destined for another collapse it is imperative for Zimbabweans to understand that there is a need to explore a different currency solution.

The crypto alternative

Cryptocurrency appears to be the answer, whether it is a central bank digital currency (CBDC) or a privately issued currency, the country has to move away from a flawed system that only serves the interests of the few.

If Zimbabweans were to adopt a cryptocurrency that is underpinned by the blockchain, it will not be possible for any central authority to manipulate such a currency. The blockchain technology is designed to pre-empt the RBZ from curtailing or shutting down part of the financial system as it has done with Ecocash.

A cryptocurrency is immutable meaning it will not be possible for any one authority to replicate notes a practice that was uncovered a few months ago. Apparently there are several 5 dollar notes bearing the same serial number that are in circulation and this is something that shatters confidence in a currency.

With a cryptocurrency everyone including governments will be forced to live within their means as it should be. Zimbabweans need to take just charge of their future by asking government to abandon the flawed fiat money in favour of cryptocurrency.


Confidence in the central bank alone is no longer enough to support a currency.